MCG to outsource operation, maintenance of boosting stations to private agencies

Gurugram's Municipal Corporation plans to outsource water supply operations for ₹38 crore to improve services and reduce complaints during summer.

Published on: Apr 16, 2026, 04:00:03 IST

By Leena Dhankhar

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The Municipal Corporation of Gurugram (MCG) has decided to outsource the operation and maintenance of boosting stations and the water distribution network to private agencies under a ₹38-crore plan.

Officials said the move aims to streamline drinking water supply and tackle shortages during peak summers by ensuring uninterrupted water supply, faster redressal of complaints, and better upkeep of infrastructure, including pipelines, boosting stations and reservoirs.

Contracts will be awarded for two years, replacing the earlier system of short-term tenders.

The city has been divided into multiple zones, with separate tenders for different wards. Estimates indicate that contracts worth ₹9.3 crore will be issued for wards 11, 14, 15, and 18, while ₹7.9 crore has been earmarked for wards 1, 12, and 13. Similarly, ₹6.9 crore will be allocated for wards 9, 10, 16, and 17. Additional tenders worth ₹5.9 crore and ₹3.8 crore will cover other divisions, including sectors and internal roads, with ₹3.6 crore proposed for remaining areas, officials said.

Ravindra Yadav, additional commissioner, MCG, said longer-duration contracts would ensure accountability and continuity in services. “Earlier, short duration tenders often led to disruptions in maintenance work and delays in addressing complaints,” Yadav said.

The civic body expects the move will significantly reduce complaints related to leakages, pipeline bursts, and irregular water supply, which have been major concerns for Gurugram residents. Agencies will be held accountable for maintaining service standards and prompt response to issues.

While many residents welcomed the move, some raised concerns over manpower availability with private contractors. “It is a positive step, but the corporation must ensure that agencies deploy adequate staff. In many cases, one worker is assigned to multiple sites which delays repairs,” said Rajkumar Yadav, president RWA Sector 46.

Officials said the tendering process will begin soon and work is expected to be awarded shortly.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More

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